Delivery & Returns

Last updated: 2 april 2026

Free delivery

Delivery is completely free on all orders, with no minimum spend.

We work directly with our suppliers to offer you competitive prices. Your order is shipped via 4PX and Royal Mail, straight to the address of your choice.

Delivery area: United Kingdom only.

Delivery times

• Order processing: 1 to 3 working days.
• Delivery once dispatched: 8 to 12 working days on average.

Orders placed on a Friday afternoon or at the weekend may take a little longer to process. During busy periods there may be a short additional delay. We always dispatch as quickly as possible and will let you know by email if there is a significant delay.

Returns & exchanges

Please note: unlike some shops, we do not provide prepaid return labels. Return postage costs are your responsibility, unless the item is faulty or we sent you the wrong item.

You have 30 days from receiving your order to return an item to us. The item must be in its original condition, with all its parts and packaging, and show no more than the handling needed to try it on. For hygiene reasons, hygiene-related products must be returned sealed.

We accept exchanges and returns under the same conditions.

How to return or exchange an item

Unlike some shops that handle returns through a customer account, we handle returns by email.

1. Email us at info@london-boutique.uk with:
   • your order number;
   • the reason for the return or exchange;
   • a photo, if the item is faulty;
   • your full name and address.
2. Wait for our reply. We will send you the correct returns address. Please do not send your parcel to the address shown on the original package. It is not our returns processing address.
3. Keep your proof of postage once you have sent your parcel. It will be useful if there is any dispute about whether your return was received.

Refunds

We process returns within 7 working days of receiving them. You will be refunded within 14 days of us receiving the returned item, or of you providing proof that you have sent it back, whichever is sooner. Refunds are made to your original payment method.

If a returned item has been worn, washed or damaged beyond what is needed to try it on, we may reduce your refund to reflect the loss in value.

Any questions?

Our customer service team is available by email at info@london-boutique.uk and will be happy to help.

CemDuvida Limited,
66 Chai Wan Kok Street,
RM 1911A, Unit F, 19/F, Golden Bear Centre,
Tsuen Wan, Hong Kong